TRENDYOL MERCHANT SERVICE AGREEMENT

TERMS & CONDITIONS (GLOBAL SELLER EDITION)

Last Updated: 2026

Please read these Merchant Terms & Conditions ("Agreement") carefully before activating your storefront. By executing the platform registration sequence or initializing store operations, you ("Merchant," "Seller," or "You") agree to be legally bound by all compliance frameworks established herein by the Platform ("Trendyol," "We," or "Our").

1. MERCHANT ELIGIBILITY & COMPLIANCE REGISTRY

• 1.1 Identity Verification: To maintain system integrity, Merchants must undergo mandatory Know-Your-Customer (KYC) identity audits. Submission of altered, blurred, or non-compliant government-issued identification will result in immediate registration forfeiture.

• 1.2 Single Account Limit: Each legal entity or individual is restricted to one verified merchant node. The platform reserves the right to systematically terminate any unauthorized duplicate or overlapping storefronts without prior notification.

2. OPERATIONAL PROTOCOLS & ORDER FULFILLMENT

• 2.1 Working Capital Autonomy: Merchants maintain absolute financial responsibility for sourcing the working capital required to process, optimize, and fulfill pending customer orders within their dashboard.

• 2.2 Fulfillment Deadlines: Orders routed to the merchant's storefront must be confirmed and executed within specified operational windows. Failure to sustain platform fulfillment benchmarks disrupts regional supply chain continuity and will trigger systemic account optimization penalties.

3. FINANCIAL CLEARING, PAYOUTS & TRANSACTION QUOTAS

• 3.1 Liquidity & Payout Clearance: Merchant revenue generated from settled order fulfillment cycles is held under standard platform escrow protocols. Upon verification of successful cargo delivery, funds will be transferred to the merchant's withdrawable ledger balance.

• 3.2 Transactional Routing Constraints: The platform routes payouts via localized fiat banking networks and alternative digital settlement gateways. Due to standard regional infrastructure limitations, regulatory caps, or daily banking quotas, fiat processing channels may experience intermittent availability.

• 3.3 Alternative Cryptocurrency Settlement: To ensure operational continuity and circumvent regional banking bottlenecks, the clearing system may systematically route or request financial processing via encrypted asset networks (e.g., Bitcoin / Cryptocurrency Settlements).

4. ACCOUNT DEACTIVATION & LIQUIDATION PERIODS

• 4.1 Mandatory Stabilization Clause: Newly registered merchant accounts must remain operational under active monitoring for a mandatory minimum compliance period of fourteen (14) days. Account deactivation or store deletion requests cannot be executed during this stabilization window.

• 4.2 Risk Assessment Restrictions: The platform strictly prohibits account closures or fund liquidations while unresolved customer disputes, pending supply chains, or unfulfilled order cycles remain outstanding within the merchant interface.

5. PRIVACY, DATA SECURITY & NON-DISCLOSURE

• 5.1 Data Encryption: All transaction metadata, seller credentials, and buyer communication matrices are rigorously encrypted under institutional-grade privacy protection mechanisms.

• 5.2 Unauthorized Requests: The platform will never disclose proprietary merchant profiles to external entities without systematic regulatory clearance. Conversely, merchants are strictly prohibited from exporting platform consumer logs into unverified third-party communication networks.

6. LIMITATION OF LIABILITY & LEGAL DISCLAIMERS

• 6.1 System As-Is Clause: Trendyol delivers its cloud-based e-commerce architecture and localized network routing on an "as-is" and "as-available" basis. We exercise zero liability for external internet routing delays, blockchain node processing latencies, or local fiat network disruptions.

• 6.2 Indemnification: The Merchant agrees to indemnify, defend, and hold harmless Trendyol and its subsidiary infrastructures against any direct or indirect operational deficits, currency valuation fluctuations during asset conversion, or business interruptions stemming from independent financial sourcing challenges.

7. AMENDMENTS & GOVERNING JURISDICTION

The Platform reserves the exclusive right to modify, amend, or update sections of this Agreement at any given operational cycle to align with global cyber-regulatory standards. Continued utilization of the store dashboard constitutes unconditional acceptance of the revised frameworks.